Failed emails

Candidate emails that could not be delivered.

Who can use this page

Permission needed: View job applications (view_jobapplication). By default the HR Manager and Recruitment Manager have it. Being on a hiring team is not enough: this is a triage page for people who run recruitment.

Superusers can always open it. Your administrator can also give the permission to a custom role.

Failed emails lists the notifications to candidates, and to interviewers, that Peoplance tried to send and couldn’t, even after retrying. It is a “what’s broken today” page. The header shows how many notifications need attention.

What you see

Each entry shows the candidate, the recipient address, the kind of email (for example an application received, shortlisting, interview invitation, offer, onboarding link, hired or rejected message) and the error that stopped it. Hover over the error to read the full message. On phones each email is a card, so the Resend button stays in reach.

Search by candidate, recipient or error, and filter by job posting.

Resend an email

Select Resend. Peoplance queues the same email again and confirms “Resend queued for …”. If the resend can’t be queued you’ll see an error and can try again.

Before you resend

A failed email often means the address is wrong, the mailbox is full, or the mail account isn’t set up. Fix the cause first, for example by correcting the candidate’s address or checking the HR email account in Integrations, and then resend.

When there are no failed emails, the page says “No failed emails”. The same count appears as a card on the ATS overview.

List and table controls

Search and job-posting selection are kept in the page URL. Filters apply immediately, matching failures are paged, and a failed load offers Try again. Resend remains a separate row action.